Where do I send my Leupold scope/optic for service and repair? How long does this typically take?

You’ll find everything you need on our dedicated Warranty page! Just click here to learn more about what’s covered, how to file a claim, and what to expect. We're currently completing service requests in about 4 weeks, not including shipping time. 
And if you still have questions, we’re always happy to help—just reach out!  

 

Will I get notified once you've received my Leupold warranty scope or item?

While we don’t send a notification during the repair process, rest assured that once your optic is fully repaired, it will be promptly shipped back to the return address you provided.
If you’d like peace of mind, we recommend shipping your item with a tracking number through your preferred courier. That way, you can confirm when it arrives at our facility.
We appreciate your patience and we’re here if you have any other questions. 

 

What is the status/ETA of my Leupold warranty claim?

Thanks for checking in—we understand how important your gear is to you!
At this time, Leupold warranty claims typically take about 4 weeks from the time we receive the product to complete service and return it to you. While we don’t have real-time status updates during the process, please know your product is in good hands and being taken care of with expert attention. 
If anything changes or we receive new information, we’ll be sure to let you know. In the meantime, we truly appreciate your patience! 

 

Does Leupold's warranty cover mounts and accessories?

Absolutely! We're happy to let you know that mounts and accessories are covered under Leupold’s warranty. To get started, just send us an email at warranty@korthgroup.com with as many details and photos as you can. We’ll get back to you within 24 hours—thanks for reaching out! 

 

Leupold Custom Dial Service - How do I measure the scope's height when submitting a custom dial form?

To find the correct measurement, simply measure from the center of your firearm’s bore to the center of your mounted scope. This is typically done in inches and usually falls between 1.5" and 2.5", depending on your specific firearm, scope, and ring height. If you’re ever unsure, we’re always happy to help!  

 

I want to confirm that you received my custom dial form / How do I apply for my custom dial?

After you submit your CDS request online here, you’ll see a quick message on the screen saying, “Success! Thanks for filling out our form!”
Once we’ve reviewed and confirmed your submission on our end, we’ll send you an email confirmation. Please allow up to 24 hours for that email to arrive. We appreciate your patience. 

 

Can I contact a technician regarding a specific question I have on my Leupold scope/parts?

We’re here to help! To get started, just send an email to warranty@korthgroup.com with as much detail as possible about your concern. If photos help explain the issue, feel free to include those too.
To assist you quickly, it’s helpful to include the following: your scope model, serial number, name, phone number, and address.
Please allow up to 2 business days for a response—we look forward to assisting you!  

 

I have other Leupold questions that are not listed here. 

If you have any other questions, we invite you to visit Leupold’s FAQ page at https://www.leupold.com/faq—you’ll find quick answers and helpful information right at your fingertips! And of course, we’re always here if you need anything else. 

 

Do you handle the warranty for Ruger & Marlin products?

While we’re proud to offer Sturm, Ruger & Co. products, their warranty is managed by Gravel Agency.  You can find their contact information on our Warranty page. 
If you need help navigating the process or have other questions, feel free to reach out —we’re always happy to assist. 

 

Do you handle the warranty for Hornady products?

For Hornady products, the warranty is handled directly by the manufacturer. To start your warranty claim, please contact Hornady Manufacturing directly.
You can navigate to their website at Hornady.com, click on Contact Us, then fill in the Find Support section.
For more details and other warranty info, feel free to visit our Warranty Page.
If you have any questions or need assistance along the way, just let us know —we’re always here to help. 

 

Where can I find more information on the brands that you carry?

We’ve put together a handy page where you can explore all the brands we carry – each one includes a link to their official website so you can learn more about their products and support options. 
You can check it out here.

 

Who do you sell to?

We primarily partner with outdoor retailers, sporting goods stores, and related businesses across Canada. While we don’t sell directly to individual consumers, we’re proud to support the retailers who bring our products to outdoor enthusiasts nationwide.
If you’re a business interested in carrying our products, we’d love to connect! 

 

Are you a store? Can I come to your business?

Korth Group Ltd is a distribution center focused on supporting our network of retail partners, so we’re not set up for in-person visits or open to the general public.
That said, we’re always happy to help point you toward one of our trusted retail partners near you—just let us know what you're looking for! 

 

Do you offer a Military program?

Yes, we proudly do! We offer a special program for law enforcement and military members across Canada as a small way of saying thank you for your service.
For more details, just send us an email at info@korthgroup.com—we’ll be happy to assist you! 

 

I seem to have forgotten my password to login to your webstore. Help?

If you’ve forgotten your password, just click the “Forgot Password” link on our login page and enter your email. We’ll send you the information you need and you’ll get back into your account in no time.
To make it even easier, you can simply click here.  

 

How do I update my password to login to your webstore?

If you’d like to update your password, your dedicated Salesperson is happy to help. Just reach out to them directly, and they’ll take care of everything for you quickly and securely.
As always, we appreciate your business and are here to make things easy for you.

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